- On the Service Contract Line items tab, in Edit mode, click the Add icon
- Select Add Block Amount
- Specify the amount
- Click Submit
- Click the Save icon
- System adds a new Line Item and for that line, populates Block Amount value on the Line Items > Detail sub tab > Block Amount
- In order to apply the Block Amount to the Customer’s service call,
- Invoice Service Contract form > Extended Menu > Invoice Block Amount, and
- Post the Invoice
- Notice on the Service Contract > Header tab > Block Amount Balance field now includes the additional top up amount