Procedures

A Service Call may be dispatched from the Call record or Dispatch Q or Resource Console.  Alternately, a Background Job may be configured to automatically dispatch all scheduled Calls a set period before they are scheduled to occur.  A Background Job parameter is set to specify this period

From a Service Call

0:53

Dispatch a Call from Call Form

1. Go to the Dispatch tab
2. Users appear in the grid based on selected filters; click the row for selected User you wish to dispatch to
3. Click the Dispatch button

From Dispatch Q

2:01

Dispatch Calls from Dispatch Q

1. Users appear in the grid based on selected filters; click the selected row(s) for Calls you wish to dispatch
2. From the grid Extended Menu, select the applicable option:
   • Dispatch Selected Calls
   • Dispatch Scheduled Techs (this option is only available if the Call is already scheduled)

From Resource Console

1:45

Dispatch Calls from Resource Console

1. From the grid, select the Dispatch Queue tab to display grid, and follow the same instructions outlined in previous section, From Dispatch Q
2. Alternatively, the grid displays scheduled Calls that have previously been scheduled
   • Click to select the scheduled Call you wish to dispatch
   • Right-click for option to Dispatch Call