Procedures

2:59

Setup Service Contract – Details, Line Items

Once a Service Contract is created, we need to finish the setup prior to the first billing

1. Go to the Service Contract > Header tab
   • Fill in and / or verify the attributes including: Start Date and End Date
     • Best practice:  Set the Start Date at the beginning of a month, and the End Date at the end of a month
     • E.g. for a calendar year / 12 month coverage, set dates as: Jan 1st, 2022, to Dec 31st, 2022
     • Bill Frequency for the invoicing interval(s)
     • Bill In Advance Days to specify how many days ahead of the next coverage period the next Invoice should be created
       • Upon saving, system will populate Next Invoice Date with that calculation (i.e. when the Contract is to be invoiced again taking, into account the Bill In Advance Days value)

     • Con Type to identify this Service Contract Type (based on general code SCTYPE)
     • Sale Type to identify this Service Contract’s line of business type (based on general code UNIFIEDTYP values, defined with Create Type CONTRACT or blank)

2. On Customer Level tab, fill in the Service Hours (as configured in Service Coverage Hours)
3. On Line Items tab, verify the following:
   • Have at least one Line Item (whether created manually or inherited from a Project or Order, depending on how Service Contract was created)
   • On each Line Item with a price, the Detail sub tab should be defined with the appropriate Price (annual vs period amount) and Srv. Master No (impacts accounting entries)