Record locking occurs when a User has a record open in the edit state, resulting in an error for other Users who attempt to edit the same record. The default duration of a record lock is 24 hours. Administrators can modify this setting by adjusting the the configuration setting RECORDLOCKTIMEOUT
To override the expiry limit, use the following steps unlock records:
- Go to File > Record Locking. The Record Locks grid displays the list of records that are currently locked in the system
- Select the records to unlock. You can use CTRL-click to multi select records
- Click the Extended Menu option Break Lock(s)
The selected rows disappear from the grid and Users can once again access previously locked records